AI Travel Translator — help, FAQs, and contact
If something isn't working right, or you have a question or suggestion, we'd like to hear from you.
Email: support@nextsalution.com
We aim to respond within 1–2 business days.
The camera scan isn't working.
Make sure camera access is allowed for the app in Settings → Privacy & Security → Camera. Also check you have an active internet connection, since translation requires reaching our translation service.
Voice translation isn't picking up my speech.
Check that Microphone and Speech Recognition access are both enabled in Settings → Privacy & Security. Also confirm your selected language is supported by on-device speech recognition.
How do I set up the keyboard for translating in other apps?
Open the app, go to the Keyboard tab, and follow the setup steps — you'll add "TranslateKeyboard" in Settings → General → Keyboard → Keyboards, then enable "Allow Full Access" so it can reach the translation service.
How do I cancel my subscription?
Open the app → Settings → tap "Cancel Subscription" (this opens Apple's subscription management screen), or go directly to Settings → [Your Name] → Subscriptions on your device.
I was charged but the app still shows locked features.
Try Settings → "Restore Purchases" within the paywall screen. If that doesn't resolve it, email us with your Apple ID email (not your password) and the approximate purchase date, and we'll help sort it out.
Does the app work offline?
Camera scanning, voice translation, live conversation, and chat all require an internet connection, since translation is processed by our AI service. Locally saved history (past scans and translations) can still be viewed offline.